Practice Staff Training Course
09 June 2011
Course Summary
This training course is specifically designed for existing reception, secretary and administrative staff in general practice who wish to consolidate and update existing skills. The course will also enable participants to deal more effectively, in their role of receptionist/secretary/administrator with the rapidly changing environment in which general practice operates.
| UPCOMING DATES | Friday/Saturday, 9th/10th March, 2012 Friday/Saturday, 30th/31st March, 2012 |
| REGISTRATION | Contact Margaret Cunnane, email: margaret.cunnane@icgp.ie or tel: 01 6763705 |
| DURATION | The course is run over two weekends, not consecutive weekends, half day on a Friday, full day on Saturday |
| DELIVERY | Lectures, workshops and online discussions |
| ACCREDITATION | N/A |
| FEE | Member Fee - €1,000; or an early bird fee of €900 if the completed application form and course fee are received on/before Friday, 24 February 2012 |
| CONTACT | margaret.cunnane@icgp.ie or tel: 01 6763705 |
Who can Apply?
This course is open to experienced practice secretaries, receptionists, and administrators who wish to consolidate and update existing skills.
Course Content
- General Practice - an Overview
- The Role of Practice Receptionist/Secretary
- The Management of Patient Access - A Systems Approach
- Practice Finance
- Marketing Practice Services
- State Schemes
- Interpersonal Communication in the Practice
- IT Applications for Reception/Administrative Staff
- Health and Safety