Practice Staff Training Course

21 July 2014
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Course Tutor: Ms Romy Moloney

Upcoming Dates First weekend: 26-27 September 2014
Following dates TBC
Duration Run over two non-consecutive weekends
Venue ICGP, 4/5 Lincoln Place, Dublin 2
Accreditation  N/A

Admission requirements

This course is open to experienced practice secretaries, receptionists, and administrators who wish to consolidate and update existing skills.

Course content

The areas covered on this course include:

  • General practice – an overview
  • The role of practice receptionist/secretary
  • The management of patient access – a systems approach
  • Practice finance
  • Marketing practice services
  • Administration of state schemes – GMS, mother and infant, National Primary Childhood Immunisation Programm
  • Interpersonal communication in the practice
  • IT applications for reception/administrative staff
  • Health and safety

Aim of the course

The main focus of the course will be on the improvement of reception/administrative functions and systems which support the work of the general practitioner and other clinical staff in the practice. An emphasis is given to the development of an expanded role of the practice secretary/receptionist with a view to realising the full potential of participants.

Learning objectives

Specific learning objectives of the course are:

  • To focus on the management of patient access to practice services
  • To give participants a clear understanding of effective systems for the practice
  • To address the core areas of the job which affect the financial viability of the practice, the quality of the care provided and patient satisfaction
  • To identify and consider solutions to problems commonly experienced by practice staff in the day to day work of the practice
  • To provide a framework for assisting change within the job and the practice
  • To provide participants with alternative perspectives of their job and give them an opportunity of exploring their personal development


The course is run over two non-consecutive weekends, the time commitment being a half day on a Friday, and a full day on Saturday.