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Management in Practice Course


1 Year

Introduction - 

Management in Practice is designed for general practitioners, practice managers and other staff members who wish to develop the knowledge and skills necessary for the effective management of their practice.

The ICGP runs a separate course for GP registrars and NEGs.

Course Starts 8th October 2020 with a 1 hour virtual workshop at 7:30pm
This course is conducted online via live virtual meetings, pre-recorded presentations, online reading, and an active course Discussion Board.  Live virtual meetings will take place in January and May 2021 - dates TBC*  The course will finish in May 2021 with the submission of a final course project.

Course tuition can be made in instalments.

Please ensure you register under your own ICGP account.  To create an account go to login and select NEW TO ICGP.  Please do NOT register under anyone else's ICGP account.

Course principal: Mr Barry O'Brien
Course administrator: Ms Lynn Boland

In each group, we seek to bring together a cross section of general practitioners, practice managers and other practice staff, representing the broad profile of Irish general practice. Course participants are selected accordingly. Participants will be expected to attend all workshops, read course material, participate on course discussion board, and complete a final course project which will be presented at the final workshop.

Topics Covered

·         Management Principles

·         The Role of the Practice Manager

·         Marketing Practice Services

·         Strategic Business Planning

·         Managing Conflict, Aggression, & Complaints in the Practice

·         GMS: State Contracts

·         Financial Control

·         Systems & Processes

·         IT & Communications

·         Taxation

·         HR & Compliance

·         Health & Safety

The overall aim of this course is to provide participants (general practitioners, practice managers and other staff) with management competencies that are relevant and applicable to their everyday practice. This is delivered through  workshops and web based learning. The course is structured to facilitate the 'self directed' learning of participants supported by course reading material, course principal, external presenters and interaction with fellow participants. Participants will:

  • Be able to fully develop their management role
  • Have appraised their practice profitability and its relationship to the quality of service (and service provision) within the practice
  • Manage practice resources more effectively and efficiently
  • Ensure that their colleagues in the practice have a better understanding of the practice manager's role
  • Have increased their knowledge of management principles and techniques, of the practice, general practice and wider health care sector
  • Have identified solutions to problems commonly experienced in the management of a general practice
  • Have achieved improved specific skills, e.g. people management skills
  • Reappraise their own job role using what they have learnt on the course for professional and personal development
  • Implement significant change within the practice
  • Have achieved their individual learning objectives