Professional Skills for Practice Staff - Foundation Course

Duration

1 Year

Duration: 1 Day      
Pre-requisites: No prior experience necessary.  
Proposed date: Thursday, 8 November, 2018
Venue: Dublin (TBC)   

This 1 day course aims to enable participants to begin work or improve their career in medical administration as a Medical Secretary and Medical Receptionist by introducing them to the areas outlined below:   

  • Phone management ie.  answering the telephone, message taking
  • Scheduling appointments / follow-up with patients
  • Basic Communication skills
  • Medical records maintenance and terminology
  • Completing forms
  • Guidelines for faxing, scanning, texting and mailing within practice
  • Daily recording of practice income
  • Overview of standard operating procedures, income sources and state schemes, STC forms & GP on line SUITE
  • Apply the principles of confidentiality, privacy and security within the medical environment and
  • Health and safety overview.

On completion: Participants will receive a Certificate of Attendance - Level 1. Please note, there is an advanced level of this course. Please see Professional Skills for Practice Staff - Advanced Course for more information.

N.B. All Courses will run dependent on sufficient bookings received.

Please contact education@icgp.ie for further information. Places are strictly limited. Early booking is advised.

Course Fees

N.B. If working for a practice with an  ICGP Member the member rate would apply.  

  • Member:   €150.00
  • Non-member: €200.00
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