Professional Skills for Practice Staff - Foundation Course


1 Year

Duration: 1 Day      
Pre-requisites: No prior experience necessary.  
Proposed date: Thursday, 8 November, 2018
Venue: Dublin (TBC)   

This 1 day course aims to enable participants to begin work or improve their career in medical administration as a Medical Secretary and Medical Receptionist by introducing them to the areas outlined below:   

  • Phone management ie.  answering the telephone, message taking
  • Scheduling appointments / follow-up with patients
  • Basic Communication skills
  • Medical records maintenance and terminology
  • Completing forms
  • Guidelines for faxing, scanning, texting and mailing within practice
  • Daily recording of practice income
  • Overview of standard operating procedures, income sources and state schemes, STC forms & GP on line SUITE
  • Apply the principles of confidentiality, privacy and security within the medical environment and
  • Health and safety overview.

On completion: Participants will receive a Certificate of Attendance - Level 1. Please note, there is an advanced level of this course. Please see Professional Skills for Practice Staff - Advanced Course for more information.

N.B. All Courses will run dependent on sufficient bookings received.

Please contact for further information. Places are strictly limited. Early booking is advised.

Course Fees

N.B. If working for a practice with an  ICGP Member the member rate would apply.  

  • Member:   €150.00
  • Non-member: €200.00
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