For COVID-19 information, updates & support, visit our Clinical Hub »

Professional Development for Practice Staff


1 Year, PS-NOV

Duration: 2 days   

Pre-requisites: Recommended for those with 2 or more years experience working in a medical practice. Important Note! - Course participants must register for this course using their own ICGP account.  To create your account please go to and select LOGIN.  From there select the NEW TO ICGP link and create your account.  Once you have activated your account please login to the ICGP website and click the Register Online button. 

Course dates: 31st January & 1st February 2020 - COURSE IS NOW CLOSED
Venue:  Dublin - Hilton Hotel, Kilmainham

During this 2 day course we will cover the following areas:

  • Phone management ie. answering the telephone, message taking
  • Scheduling appointments / follow-up with patients
  • Basic Communication skills
  • Medical records maintenance and terminology
  • Completing forms
  • Guidelines for faxing, scanning, texting and mailing within practice
  • Daily recording of practice income
  • Overview of standard operating procedures, income sources and state schemes, STC forms & GP on line SUITE
  • Apply the principles of confidentiality, privacy and security within the medical environment and
  • Health and safety overview.
  • Appointments system
  • Practice accounts
  • State Schemes – Systems and Procedures
  • Health and Safety guidelines
  • GDPR compliance and legal obligations
  • Marketing
  • Maximising the use of practice management systems.
  • Guidelines to the management of conflicts/complaints within the practice. 

Course Work: This course will require the participant to submit a course project to satisfactorily complete the course.

On completion:  Participants will receive a Certificate of Completion and a copy of the State Schemes booklet.

Please contact to register interest. Places are strictly limited. 

Course Fees  

  • Practice Staff Course Fee:   €400.00  
Learn More To give you the best possible experience, our sites use cookies. Continuing with cookies enabled means you're OK with this. Click Learn More for more information about our cookies, and how to disable them. ×