Professional Development for Practice Staff

Duration: 2 days     
Pre-requisites: Recommended for those with 2 or more years experience working in a medical practice.
Course dates: 31st January & 1st February 2020
Venue:  Dublin - Hilton Hotel, Kilmainham

During this 2 day course we will cover the following areas:

• Phone management ie. answering the telephone, message taking
• Scheduling appointments / follow-up with patients
• Basic Communication skills
• Medical records maintenance and terminology
• Completing forms
• Guidelines for faxing, scanning, texting and mailing within practice
• Daily recording of practice income
• Overview of standard operating procedures, income sources and state schemes, STC forms & GP on line SUITE
• Apply the principles of confidentiality, privacy and security within the medical environment and
• Health and safety overview.
• Appointments system
• Practice accounts
• State Schemes – Systems and Procedures
• Health and Safety guidelines
• GDPR compliance and legal obligations
• Marketing
• Maximising the use of practice management systems.
• Guidelines to the management of conflicts/complaints within the practice. 

Course Work: This course will require the participant to submit a course project to satisfactorily complete the course.

On completion:  Participants will receive a Certificate of Completion and a copy of the State Schemes booklet.

Please contact Jana.Pickard@icgp.ie to register interest. Places are strictly limited. 

Course Fees  

• Practice Staff Course Fee:   €400.00