Professional Development for Practice Staff
Upcoming Dates
Commences
31 January 2020 (Dublin)
Register Online
Duration
2 Days, PS-NOV
Fee
€400
Duration: 2 days
Pre-requisites: Recommended for those with 2 or more years experience working in a medical practice.
Course dates: 31st January & 1st February 2020
Venue: Dublin - Hilton Hotel, Kilmainham
During this 2 day course we will cover the following areas:
- Phone management ie. answering the telephone, message taking
- Scheduling appointments / follow-up with patients
- Basic Communication skills
- Medical records maintenance and terminology
- Completing forms
- Guidelines for faxing, scanning, texting and mailing within practice
- Daily recording of practice income
- Overview of standard operating procedures, income sources and state schemes, STC forms & GP on line SUITE
- Apply the principles of confidentiality, privacy and security within the medical environment and
- Health and safety overview.
- Appointments system
- Practice accounts
- State Schemes – Systems and Procedures
- Health and Safety guidelines
- GDPR compliance and legal obligations
- Marketing
- Maximising the use of practice management systems.
- Guidelines to the management of conflicts/complaints within the practice.
Course Work: This course will require the participant to submit a course project to satisfactorily complete the course.
On completion: Participants will receive a Certificate of Completion and a copy of the State Schemes booklet.
Please contact Jana.Pickard@icgp.ie to register interest. Places are strictly limited.
Course Fees
- Practice Staff Course Fee: €400.00