Q. One of the problems with information technology is that it is laden with jargon and acronyms. Is there somewhere to decipher these strange words and letters?

A. Internet sites such as Wikipedia are the best places to decipher acronyms. If you find your hardware or software support personnel are baffling you, then ask them to speak without resorting to jargon and TLAs (three letter acronyms). If they can't explain the ideas to you in a shared language, then they probably don't understand it themselves.