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06 September 2013
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Q. Can I configure our GP software system so that the receptionists and secretaries cannot see the medical records?

A. Yes. The accredited GP practice software systems can configure users to have different permissions and access rights. Decide what you want your support staff to access and then ask your software vendor to configure this. There may be some trial and error involved. If you lock things down too much the support staff may not be able to do their jobs. All staff should sign a confidentiality agreement as part of their contract of employment.

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