In discussing the topic of phone systems in GP surgeries, many will say that if it is not broken then do not fix it. Many practices are using outdated, expensive telephone systems. In the past few months, there have been reports that GP phone systems have broken down and have had to be replaced. Older phone systems do not cope well with sudden surges in usage as has been experienced during the recent COVID 19 pandemic and are liable to fail. Loss of a phone line to a GP surgery is a severe issue and carries with it the threat of both significant financial loss and medico-legal risk.
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