Health Service Executive Emergency Departments: Patient Profiles, Experiences and Perceptions: Report of a National Survey among people who attended during 2006

Author: HSE;Irish Society for Quality & Safety in Healthcare; RCSI

Publication Year: 2006

Contents

Foreword
Executive Summary
Introduction
Methodology
Results
Section 1: Profile of Respondents
Section 2: Arriving at the Emergency Department
Section 2.1: Referral type
Section 2.2: Nature of Presenting Complaint
Section 2.3: Assessment and treatment
Section 3: Patient care and treatment
Section 3.1: Information/communication
Section 3.2: Test information
Section 3.3: Pain
Section 4: Leaving the Emergency Department
Section 4.1: Outcome
Section 4.2: Information leaving the Emergency Department
Section 5: Knowledge and Respect
Section 5.1: Dignity and Respect
Section 5.2: Knowledge
Section 6: Overall
Section 6.1 Overall Satisfaction
Section 6.2: Return to the same Emergency Department
Section 7: Key Driver Analysis
Section 8: Conclusions
Footnotes
Appendices
References

Format	Download
Keywords	accident and emergency departments, patient satisfaction
Publisher	HSE
Classification	patient satisfaction
Pages	40
Categories:	Reports, Irish Content