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Health Service Executive Emergency Departments: Patient Profiles, Experiences and Perceptions: Report of a National Survey among people who attended during 2006

Author: HSE;Irish Society for Quality & Safety in Healthcare; RCSI

Publication Year: 2006


Executive Summary
Section 1: Profile of Respondents
Section 2: Arriving at the Emergency Department
Section 2.1: Referral type
Section 2.2: Nature of Presenting Complaint
Section 2.3: Assessment and treatment
Section 3: Patient care and treatment
Section 3.1: Information/communication
Section 3.2: Test information
Section 3.3: Pain
Section 4: Leaving the Emergency Department
Section 4.1: Outcome
Section 4.2: Information leaving the Emergency Department
Section 5: Knowledge and Respect
Section 5.1: Dignity and Respect
Section 5.2: Knowledge
Section 6: Overall
Section 6.1 Overall Satisfaction
Section 6.2: Return to the same Emergency Department
Section 7: Key Driver Analysis
Section 8: Conclusions

Format Download
Keywords accident and emergency departments, patient satisfaction
Publisher HSE
Classification patient satisfaction
Pages 40
Categories: Reports, Irish Content
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