Professional Development for Practice Staff - Advanced Course

Upcoming Dates

31 January 2020 (Other)


2 Days, PS-NOV

Duration: 2 days     
Pre-requisites: Recommended for those with 2 or more years experience working in a medical practice.
Proposed dates: 31st January & 1st February 2020
Venue:  Dublin - Hilton Hotel, Kilmainham

During this 2 day course we will cover the following areas:

  • Phone management ie. answering the telephone, message taking
  • Scheduling appointments / follow-up with patients
  • Basic Communication skills
  • Medical records maintenance and terminology
  • Completing forms
  • Guidelines for faxing, scanning, texting and mailing within practice
  • Daily recording of practice income
  • Overview of standard operating procedures, income sources and state schemes, STC forms & GP on line SUITE
  • Apply the principles of confidentiality, privacy and security within the medical environment and
  • Health and safety overview.
  • Appointments system
  • Practice accounts
  • State Schemes – Systems and Procedures
  • Health and Safety guidelines
  • GDPR compliance and legal obligations
  • Marketing
  • Maximising the use of practice management systems.
  • Guidelines to the management of conflicts/complaints within the practice. 

Course Work: This course will require the participant to submit a course project to satisfactorily complete the course.

On completion:  Participants will receive a Certificate of Completion and a copy of the State Schemes booklet.

Please contact to register interest. Places are strictly limited. 

Course Fees  

n.b. If working in a practice with an ICGP Member the member rate would apply.

  • Member:   €400.00  
  • Non-member: €450.00
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