Foreword 1
Preamble 2
Section one: Practice services
Standard 1.1 Access to care
Criterion 1.1.1 Scheduling care in opening hours
Criterion 1.1.2 Telephone and electronic communications
Criterion 1.1.3 Home and other visits
Criterion 1.1.4 Care outside normal opening hours
Standard 1.2 Information about the practice
Criterion 1.2.1 Practice information
Criterion 1.2.2 Informed patient decisions
Criterion 1.2.3 Interpreter and other communication services
Criterion 1.2.4 Costs associated with care initiated by the practice
Standard 1.3 Health promotion and prevention of disease
Criterion 1.3.1 Health promotion and preventive care
Standard 1.4 Diagnosis and management of health problems
Criterion 1.4.1 Consistent evidence based practice
Criterion 1.4.2 Clinical autonomy for general practitioners
Standard 1.5 Continuity of care
Criterion 1.5.1 Continuity of comprehensive care and the therapeutic relationship
Criterion 1.5.2 Clinical handover
Criterion 1.5.3 System for follow up of tests and results
Standard 1.6 Coordination of care
Criterion 1.6.1 Engaging with other services
Criterion 1.6.2 Referral documents
Standard 1.7 Content of patient health records
Criterion 1.7.1 Patient health records
Criterion 1.7.2 Health summaries
Criterion 1.7.3 Consultation notes
Section two: Rights and needs of patients
Standard 2.1 Collaborating with patients
Criterion 2.1.1 Respectful and culturally appropriate care
Criterion 2.1.2 Patient feedback
Criterion 2.1.3 Presence of a third party
Section three: Safety, quality improvement and education
Standard 3.1 Safety and quality
Criterion 3.1.1 Quality improvement activities
Criterion 3.1.2 Clinical risk management systems
Criterion 3.1.3 Clinical governance
Criterion 3.1.4 Patient identification
Standard 3.2 Education and training
Criterion 3.2.1 Qualifications of general practitioners
Criterion 3.2.2 Qualifications of clinical staff other than medical practitioners
Criterion 3.2.3 Training of administrative staff
Section four: Practice management
Standard 4.1 Practice systems
Criterion 4.1.1 Human resource system
Criterion 4.1.2 Occupational health and safety
Standard 4.2 Management of health information
Criterion 4.2.1 Confidentiality and privacy of health information
Criterion 4.2.2 Information security
Section five: Physical factors
Standard 5.1 Facilities and access
Criterion 5.1.1 Practice facilities
Criterion 5.1.2 Physical conditions conducive to confidentiality and privacy
Criterion 5.1.3 Physical access
Standard 5.2 Equipment for comprehensive care
Criterion 5.2.1 Practice equipment
Criterion 5.2.2 Doctor’s bag
Standard 5.3 Clinical support processes
Criterion 5.3.1 Safe and quality use of medicines
Criterion 5.3.2 Vaccine potency
Criterion 5.3.3 Healthcare associated infections
Appendix A Applicability of the RACGP Standards for general practices
Appendix B Clinical governance
Appendix C General practice surveyors
Glossary of terms
References
Index
The RACGP Standards for General Practices are used by general practice accreditation agencies, but the principal aim of the RACGP Standards for General Practices has always been as a tool for us to assess and improve the care our own practices provide. The Standards are designed to be a template for safe and high quality care in the increasingly complex environment of Australian general practice.
| Format | Weblink |
|---|---|
| Keywords | standards, general practice |
| Publisher | The Royal Australian College of General Practitioners |
| Classification | standards |
| Edition | 4th ed |
| Categories: | Reports |
| External Link | http://www.racgp.org.au/your-practice/standards/standards4thedition/ |
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