Q. We are scanning hospital and consultant letters into the practice software system. Should we use optical character recognition (OCR) to view the letters as text? » read more
Q. We have recently had major staff turnover in the practice and I am aware that may of the old passwords are still active. Should I disable them? » read more
Q. Is it possible to use the practice software system to print out a medication list to be held by the patient? » read more
Q. The recent talk of power outages got me thinking of how best our practice could prepare for such an event. Any advice? » read more
Q. We recently had a power surge in our surgery that blew the power surge protector and consequently the server and internet was out of service. We were unable to access any patient files for over 24 hours, which caused considerable disruption to our normal service. Could you suggest an appropriate backup plan in such a future eventuality? » read more
Q. I find myself challenged by everything I have to do during the day. Are there any IT programmes to help me prioritise tasks? » read more
Q. What are ransomware attacks and how do I protect my practice? What do I do in the event of an attack? » read more
Q. When people say they have RAID configured on their practice server, what do they mean? » read more
Q. Our IT support person tells us that our seven-year-old server, running Microsoft Server 2003, has a problem: one of the disk drives has failed. He recommends a new server rather than replacing the hard drive. What do you think? » read more
Q. We have two computer screens at our reception area. We use a single log on for these and the practice secretarial staff use the computers as they need. Is this OK? » read more
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